Privacy Policy

1. Overview

Hector Plumbing Solutions ("we," "our," or "us"), located at 1109 Avenue D, Suite 103, Snohomish, WA 98290, respects the privacy of our website visitors and telephone callers. This Privacy Policy outlines our standards for collecting, utilizing, storing, and protecting information gathered through our website (https://hectorplumbingsolution.link) and via our primary phone dispatch lines ((321) 559-0657).

2. Information We Collect

Because our primary mode of customer engagement is via telephone, we collect information necessary to triage plumbing emergencies, schedule on-site diagnostics, and perform plumbing repairs across Snohomish County:

• Call & Communication Data: When you call our office, we collect your caller ID, phone number, the date and duration of the call, and details regarding your plumbing emergency, structural setup, and physical service address.
• Call Recording Disclosure: In accordance with Washington State telecommunications and two-party consent laws, telephone calls placed to our dispatch lines may be monitored or recorded for quality assurance, dispatcher training, and service verification.
• Technical Browsing Data: Standard server logs and privacy-focused analytics may record IP addresses, browser types, referring pages, device operating systems, and anonymous interaction timestamps to maintain site performance and conversion security.

3. How We Use Your Information

Information gathered is utilized strictly for trade operations:

• Dispatching licensed plumbing technicians and service vans to your property.
• Providing accurate on-site written diagnostic estimates and equipment assessments.
• Filing municipal plumbing permits with Snohomish County Planning & Development Services or relevant city building departments (such as Snohomish, Everett, Lake Stevens, Monroe).
• Coordinating warranty service, product registration, or aftercare support.

4. Protection & Non-Sale of Information

We maintain strict confidentiality standards. We do not sell, rent, lease, or monetize customer telephone numbers, physical addresses, or service histories to third-party data brokers, marketing lists, or advertising platforms.

5. Third-Party Service Providers

We may share operational information with verified service partners solely to execute your requested plumbing service (such as telecommunications carriers, payment processors for on-site billing, or municipal permit offices). All partners are bound by confidentiality standards.

6. Your Rights & Contact Details

If you have questions about the data collected during your plumbing service or wish to request data updates, please contact our Snohomish headquarters directly: